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[Resolved] Service Disruption:

November 18th, 2025 8:52 A.M. - The Cloudflare network issue has been fixed. All YMCA applications and services are now back online. If you experience any issues, please contact the Service Desk.

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  1. IT Service Desk

    Welcome! You can raise a request for Incident management using the options provided.

  2. People & Culture Help

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  3. Ask a Business Partner

    Connect with a Business Partners for questions/concerns related to employee relations, policies, performance management, reasonable accommodations, Contractors, and performance reviews.

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  5. Purchasing

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  6. CRM & Integration Help

    Welcome!
    If you're looking for help with CRM & integrations, you're in the right place!
    A customer management system (CRM) integration simply means connecting our CRM (TractionRec & Salesforce) with other tools our organization uses—like Alaris, Booking Ninja, CampDocs, Upace, and more. This helps everything work together smoothly, so our team and members have a better experience.

    What is an integration?
    An integration connects different apps or systems so they can work together and share information automatically. In our case, the integrations would integrate within Traction Rec/SalesForce, so Upace, Booking Ninja, etc.

Suggested forms

  • Get IT Support in IT Service Desk

    Get assistance for general IT problems and questions.

  • Payroll in People & Culture Help

    Paycheck Questions, Missing Paycheck, Over/Under Paid, Direct Deposit, Tax Questions-W2, W4, 1099, Verification of Employment

  • Request Network Access in IT Service Desk

    For example, a YMCA email.

  • Enhancement or Bug in CRM & Integration Help

    Spotted an issue with the CRM or an integration? Got a brilliant idea to share? Use this form to submit your request—we’d love to hear from you!

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